GLPI Administrator

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This GLPI Administrator training course will enable you to master the tool from A to Z, from basic configuration to advanced features such as ticket automation and inventory management. Whether you’re in charge of IT support, system administration or workflow supervision, this program covers all the essential aspects to optimize your tasks.

Audience This GLPI training is designed for IT teams (support staff, administrators, managers) who handle tickets, hardware assets, or workflows, as well as anyone responsible for organizing IT tools within an organization. The goal is to streamline helpdesk and asset management efficiently, without unnecessary complexity.
Prerequisites Basic knowledge of IT infrastructure management and helpdesk processes is required.
Objectives By the end, you will be able to:

  • Configure and administer GLPI according to your organization’s needs
  • Efficiently manage helpdesk tickets, priorities, and workflows
  • Master IT inventory tracking and monitoring
  • Automate processes (notifications, business rules) for improved efficiency
  • Customize the tool using plugins and advanced settings
Content Module 1: Introduction to GLPI

  • Overview (Presentation, use cases)
  • Ergonomics (Navigation, interface customization)



Module 2: Environment Setup

  • Entities (Hierarchical organization)
  • Users (Creation, import)
  • Profiles (Rights and permissions)



Module 3: Ticket Management

  • Ticket templates (Predefined models)
  • Ticket handling (Creation, tracking, statuses)
  • Manager reassignment
  • Ticket resolution and closure



Module 4: Automation & Communication

  • Notifications (Email alerts, triggers)
  • Rules (Workflows, escalations)
  • Automated actions (Recurrent tasks)



Module 5: Advanced Features

Plugins (FusionInventory for automated inventory)

Location On-site, in-house training upon request.
Duration 2 days (14 hours)
Participants Max. 6 trainees
Pricing Custom quote (free). Please complete our online form for a tailored proposal.
Methods
  • Theory/practice balance
  • Real-case scenarios
Assessment Knowledge validation via MCQ
Access Timeline Sessions scheduled within 15 days after quote approval
Accessibility for Disabilities Contact us for more informations
Contact formation@ipeos.com
+590 590 22 80 20

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